01/ GARMENTS' CONDITION
02/ UPCYCLED GARMENTS
03/ SAFETY
All garments were delicately washed and disinfected using a UV sterilizer.
RETURN POLICY
Items to be returned must be in their original condition and packaging.
We allow return and exchange for damaged items beyond repair. We do not allow return and exchange if:
- you changed your mind
- you found another item elsewhere
To request a return or an exchange, please follow the directions below:
- Make sure that the item is in its original condition and packaging.
- Send us your proof of the damaged item for our team to assess if you are eligible for return/exchange.
- Once our team approves your return and exchange request, you will be asked to fill up our return and exchange form. Failure to send the completed form within 24 hours will forfeit your request.
- Contact a courier to return the item to our HQ. The shipment fee shall be shouldered by the client.
NOTE: Since all reissued garments are upcycled, it is expected that some imperfections and marks are present. These are not considered damages.
04/ ORDERS&SHIPPING
TO ORDER
To inquire or order, please send us a message to our email: inquire.af@gmail.com or Instagram @alyannaferrer
Orders will only be processed once proof of payment has been sent to our email or Instagram. Proof of payment sent beyond 6 PM will be processed the next day.
Mode of payment:
BPI
PNB
GCASH
SHIPPING
Once we have sent you an order confirmation, our team will book for shipping.
Pick up location is in San Pedro, Laguna
Payment for shipping shall be shouldered by the client.
We ship via LBC/JRS/Lalamove/Grab (Provincial/Metro Manila)
Please allow 3-7 business days (Metro Manila) and 7-14 days (provincial) for shipping
We only ship via Lalamove or Grab for clients that reside in Laguna, Cavite, and selected areas in Metro Manila.
We advise that you open your package in the presence of your courier to confirm if you have received the correct item.
SHIPPING RATE
Rate depends on the shipping destination and weight of ordered item/s.
Our team will send you the shipping rate upon order confirmation. You may also ask for the estimated shipping rate before placing your order via inquire.af@gmail.com or @alyannaferrer. Kindly provide us your exact address and landmark so we can send you the correct estimation for the shipping rate. Any shared personal information by the client shall be kept confidential by the Alyanna Ferrer Team.
05/ EXCHANGE POLICY
NOTE: Since all reissued garments are upcycled, it is expected that some imperfections and marks are present. These are not considered damages.